Customer Service Satisfaction dan Call Center Berdasarkan ISO 9001
Customer Service Satisfaction dan Call Center Berdasarkan ISO 9001
Gramedia Pustaka Utama. 2013. Jakarta
Indonesia
Text
viii,198hlm.:bibl.;21cm.
Isi bahasan : Paradigma baru customer service,standar ISO 9001,customer service dan call center,prilaku konsumen,survei customer service satisfaction,metode survei customer service dan call center satisfaction,case study asuransi jiwa manulife Indonesi,....
9786020300223
Universitas PGRI Pontianak Library Management System Online (Call Number: 2020044301)
